Customer Success Stories: Transforming IT Into Strategic Advantage
Real world examples of how governance first IT and cybersecurity deliver measurable customer success and lasting outcomes with reduced risk and audit-ready business aligned IT.
- Enhanced Security
- Regulatory Compliance
- Operational Efficiency
👇 Scroll to explore real world success stories showing where our clients started—and what they achieved.
Customer Success Stories: Transforming IT Into Strategic Advantage
Real world examples of how governance first IT and cybersecurity deliver measurable customer success and lasting outcomes with reduced risk and audit-ready business aligned IT.
- Enhanced Security
- Regulatory Compliance
- Operational Efficiency
👇 Scroll to explore real world success stories showing where our clients started—and what they achieved.
Real Challenges. Real Solutions. Real Outcomes.
Every organization we work with comes to us at a different point—but they all arrive with challenges. Security gaps. Compliance pressure. Unpredictable IT. Limited visibility. And too much risk resting on too few shoulders.
The customer success stories below highlight where these organizations were before working with ITNS Consulting—and the measurable improvements they’ve achieved since. Each case study details the problems, the approach we applied, and the results delivered through our governance‑first, compliance‑driven IT model.
Across these engagements, you’ll see common outcomes:
- Standardized, secure IT environments aligned to NIST CSF 2.0 and CIS Controls v8
- Improved compliance posture for HIPAA, GLBA, FTC, FINRA, PCI DSS, CMMC/DFARS, Wisconsin Act 73, and related frameworks
- Fewer incidents and faster recovery through layered security and validated backups
- Predictable operations and costs backed by documented processes and executive‑level guidance
These aren’t theoretical improvements. They are results delivered to real businesses—and sustained over time.
If we can do it for them, we can do it for you too.
1: The Law Firm
A mid-sized law firm was struggling with outdated systems and had a revolving door of general “break/fix” providers who were expensive and unreliable. They switched to ITNS Consulting to secure highly confidential client information and ensure regulatory compliance.
- Before ITNS Consulting: The firm experienced frequent system crashes, had unencrypted client data, and lacked formal security policies, putting them at risk of ethical sanctions.
- After Partnering with ITNS Consulting: The firm gained peace of mind with a robust, NIST-aligned security posture. ITNS Consulting implemented multi-factor authentication, managed daily tested backups, and provided the necessary documentation for an audit-ready compliance program, allowing them to focus on billable work and secure new clients.
2: The Manufacturing Company
A manufacturing business that pursued Department of Defense (DoD) contracts was disqualified because its IT infrastructure did not meet CMMC (Cybersecurity Maturity Model Certification) standards.
- Before ITNS Consulting: The company’s IT was a patchwork of legacy systems and had no plan for CUI (Controlled Unclassified Information) protection, making them ineligible for lucrative government contracts.
- After Partnering with ITNS Consulting: Our team at ITNS Consulting conducted a thorough gap assessment, developed a System Security Plan (SSP), and implemented the necessary controls to achieve compliance. This immediately opened the door to government contracts, turning IT from a liability into a strategic business enabler.
3: The Insurance Agency
An insurance agency was managing sensitive client health and financial data with a generic IT provider who did not understand specific regulations like HIPAA or Wisconsin Act 73.
- Before ITNS Consulting: The agency risked significant fines and client data exposure due to a lack of proper data encryption and an incomplete security program.
- After Partnering with ITNS Consulting: The ITNS Consulting team implemented specific security programs, conducted employee training, and created incident response plans. The agency can now confidently attest to compliance with state and federal regulations, which has improved client trust and led to better terms on their own cyber insurance policy.
4: The Financial Planning Firm
A financial planning firm managed sensitive client investment data with a small, local IT provider who lacked expertise in regulatory compliance. They were concerned about audits from the SEC and FINRA.
- Before ITNS Consulting: The firm had generic IT support that did not provide documented security policies, lacked proper audit trails, and used basic security measures that left client financial data vulnerable to breach.
- After Partnering with ITNS Consulting: The team at ITNS Consulting implemented a robust security posture aligned with GLBA and FTC regulations. We established clear access controls, implemented strong encryption, and provided the documentation necessary for the firm to pass regulatory audits with confidence, significantly reducing legal and financial risk.
5: The CPA Firm
A certified public accounting (CPA) firm, dealing with highly confidential tax and financial information during peak season, relied on a reactive IT setup that often failed under pressure.
- Before ITNS Consulting: The firm experienced system slowdowns and crashes during tax season, leading to lost billable hours, immense stress, and frustrated clients. They had basic backups but no tested recovery plan.
- After Partnering with ITNS Consulting: ITNS Consulting provided a stable, proactive IT environment with guaranteed uptime. The new backup system provided backups that could be tested daily, ensuring business continuity during peak season. The predictable flat fee eliminated surprise bills, and enhanced security measures protected client financial data, allowing the firm to focus on serving clients efficiently.
6: The Small Healthcare Clinic
A small healthcare clinic struggled to manage the complexities of HIPAA compliance while providing patient care. Their general IT provider offered minimal security guidance, focusing only on keeping the systems running.
- Before ITNS Consulting: The clinic lacked proper risk assessments, failed to encrypt patient data on laptops, and had no formal breach notification plan, putting them at risk of severe HIPAA fines and penalties.
- After Partnering with ITNS Consulting: Our team at ITNS Consulting took over as a dedicated Managed IT partner, implementing a HIPAA-compliant security program. We provided mandatory security training, ensured full data encryption, and developed an incident response plan. This allowed the clinic to meet all compliance requirements and focus entirely on patient care.
7: The Regional Manufacturing Company
A regional manufacturer had a patchwork of outdated systems and a revolving door of IT people. They knew their data wasn’t safe, but felt overwhelmed by the challenge of securing it.
- Before ITNS Consulting: The owner admitted to feeling a constant knot of anxiety about a potential cyberattack, knowing they were a prime target for intellectual property theft or a ransomware hit. They were losing bids for contracts because they couldn’t demonstrate adequate security controls.
- After Partnering with ITNS Consulting: The anxiety is gone. Our team at ITNS Consulting implemented CMMC-aligned controls and a rigorous security posture. The owner describes the relief of finally being able to pursue and win lucrative government contracts, knowing their data and their company’s future are protected by an “ironclad shield.”
8: The Multi-Location Insurance Agency
A growing insurance agency felt exposed by scattered data across multiple locations and generic IT support that didn’t understand compliance laws. The owner worried constantly about a data breach destroying the client trust built over decades.
- Before ITNS Consulting: The owner was stressed and unsure if they were legally compliant with state laws like Wisconsin Act 73 and federal laws like FTC Safeguards. They feared a single data breach would lead to ruinous fines and a public loss of trust.
- After Partnering with ITNS Consulting: The owner feels secure and confident. ITNS Consulting centralized their systems, implemented robust security measures, and provided the documentation necessary to prove compliance with both state and federal standards. They now have “peace of mind” and can proudly tell clients they meet the highest security standards, reinforcing client loyalty and growing their business.
9: The Small Business Owner with Zero Tech Knowledge
A small business owner was utterly overwhelmed by the complexity of technology, security, compliance and the constant fear of making a wrong move. They felt vulnerable and alone in managing their IT.
- Before ITNS Consulting: The small business owner was consumed by worry and wasted valuable time trying to solve basic IT issues or vetting unreliable providers. They felt like technology was a burden holding their business back.
- After Partnering with ITNS Consulting: The owner describes a feeling of liberation. ITNS Consulting became their entire IT department, managing their IT, cybersecurity, and compliance for a predictable monthly fee. The client no longer worries about a “nightmare scenario” and can now rest easy. This business owner can now channel that previously wasted energy into strategic business growth, knowing experts have their back 24/7/365.
10: The "I Can Do It Myself" Manufacturer
A manufacturer was convinced they could handle their IT in-house, viewing outsourced services as an unnecessary expense and a potential loss of control. The owner was the primary IT manager.
- Before ITNS Consulting: The business owner admitted he was stressed and overwhelmed by constantly dealing with IT issues, which distracted him from running the business. He was a skeptic of MSPs due to past bad experiences with general IT support companies.
- After Partnering with ITNS Consulting: The skepticism has been replaced with relief. ITNS Consulting took over the IT management duties completely, providing the necessary tools and a full team of experts for less than the cost of one in-house employee. The owner now has more time to focus on strategic growth and production, confident that his systems are managed by specialists who use proven security frameworks.
11: The Law Firm That Doubted Security Guarantees
A law firm was skeptical that any provider could genuinely guarantee “audit ready” security compliance and business continuity, having experienced multiple data breaches and slow recovery times with previous general IT support.
- Before ITNS Consulting: The firm was frustrated and had a “show me, don’t tell me” attitude towards IT security claims. They were highly vulnerable to data breaches and regulatory penalties.
- After Partnering with ITNS Consulting: The ITNS Consulting team proved them wrong. By implementing rigorous, tested security measures aligned with the ABA’s ethical obligations and the NIST Cybersecurity Framework (NIST-CSF), ITNS Consulting provided an ironclad security posture. The firm now values our daily-tested backups that guarantee business continuity along with our incident response planning. This has transformed them from skeptics into vocal advocates for proactive security.
12: The Financial Planner Burnt by Past Providers
A financial planner had experienced multiple poor service experiences with general IT providers and was highly cynical about the terchnology industry’s ability to deliver consistent, reliable service.
- Before ITNS Consulting: The financial planner was exhausted by managing IT and dealing with downtime that cost billable hours. He doubted any IT provider could genuinely manage his GLBA and FTC compliance and security needs effectively.
- After Partnering with ITNS Consulting: ITNS Consulting won him over with consistent performance, clear communication, and a predictable flat-fee model that eliminated surprise bills. He values the peace of mind knowing that his client data is secure and compliant with state and federal regulations, allowing him to grow his practice without the constant worry and unpredictable bills.
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